Terms and Conditions

1. Services

We provide unattended retail and workspace pantry solutions at business and commercial premises in Malaysia. Our Services include food and drink purchases through smart fridges and vending machines; employee pantry and allowance programmes; branded automated retail; and product sampling and feedback campaigns. Product and service information is available on our Products & Services page.

Sample & Score is a free consumer sampling and feedback programme. Consumers do not pay to redeem an eligible sample or submit feedback, and do not need to authorise a payment mandate for that participation. Eligibility, sample limits and any rewards are subject to the campaign terms shown at redemption. Fees for brand or corporate campaign services are agreed separately with the business client.

2. Registration & Account

A fridge or campaign may require QR registration, contact verification or an approved access credential. Provide accurate details and use only accounts, payment methods and credentials you are authorised to use. Keep your access credentials secure and report suspected misuse promptly.

Registering for our website newsletter, sending an enquiry or joining a free sampling campaign does not authorise us to charge your payment account.

3. Products & Pricing

Items available for purchase and their prices in Malaysian Ringgit (RM / MYR) are displayed on the fridge tray labels or LED screen, depending on the machine configuration. Please check the displayed item and price before taking a product. Product range, price and availability may vary by location and replenishment cycle. If a price is missing or unclear, contact us before purchasing.

Corporate pantry packages, equipment services and brand campaigns are quoted individually. Charges, setup or management fees, billing frequency, funding arrangements and termination terms are set out in the accepted quotation or signed service agreement.

4. Payment Methods & Purchase Charges

We accept the payment methods made available at the relevant machine or in its customer payment journey. These may include supported e-wallets, payment cards and agreed corporate allowance or staff-credit arrangements. Payments are processed through the applicable payment service provider for the selected method and deployment. Not every method is available at every location.

On a supported smart-fridge purchase journey, you first authorise access and any required payment arrangement, open the door, select your products and close the door. The system confirms the products taken using its configured product-detection system and charges the confirmed basket through the selected payment method. Other vending formats follow the payment instructions shown on the machine.

Corporate clients pay in accordance with their accepted quotation or signed service agreement. Any applicable fees and taxes must be shown in the relevant price display, quotation or payment journey.

5. Payment Authorisation for Eligible Purchases

Where enabled, a payment service provider obtains your authorisation to link a supported e-wallet or other payment method for automatic smart-fridge purchase payments. You must complete the applicable provider authorisation before using that payment arrangement. By approving it, you authorise collection for confirmed purchases within the scope and limits of the authorisation shown to you.

Once an authorisation is active, subsequent eligible visits can use it to collect the amount for the products you take after the fridge door closes and the basket is confirmed, without repeating the initial authorisation each time, subject to provider security checks. This is purchase-based billing: the charge varies with the products taken rather than being a fixed consumer subscription fee.

The terms of the applicable payment service provider, e-wallet or card issuer also apply to the authorised payment service. Each payment method follows its provider's authorisation process.

6. Cancelling or Revoking a Payment Authorisation

You may request cancellation or revocation of a linked payment authorisation. Use the cancellation or unlinking controls made available by the applicable customer payment journey or provider, where available. You may also email cs@juzvending.my with the subject "Payment authorisation cancellation", your registered phone number and the relevant merchant or transaction reference.

We will assist with the request under the applicable payment provider's procedure and confirm the status or next steps. The available cancellation controls and effective time depend on the provider and integration. A request is not confirmation that revocation has taken effect; obtain confirmation before relying on it and avoid starting further purchases with that authorisation while cancellation is pending.

Once revocation is effective, that authorisation will not be used for new purchases. Genuine purchases already authorised may still be settled where permitted by the provider rules and applicable law. Revocation does not itself request a refund; please use our Refund Policy for a disputed or incorrect charge. A new valid payment method or authorisation may be needed for future paid purchases.

7. Refunds & Disputes

Please refer to our Refund Policy. Report billing disputes within 7 days of the charge to cs@juzvending.my, including the transaction reference, location, date and issue where available. Our reporting timeframes do not limit any rights you have under applicable law.

8. Privacy & Security

Our Privacy Policy explains how personal data is handled. Our Security Policy explains website and payment safety, how to protect your credentials and how to report a concern.

9. Limitation of Liability

To the extent permitted by applicable law, Juz Vending shall not be liable for indirect, incidental or consequential damages arising from use of our Services, and our liability for a disputed purchase shall not exceed the value of that transaction. Nothing in these Terms excludes liability or consumer rights that cannot lawfully be excluded.

10. Governing Law

These Terms are governed by the laws of Malaysia. Subject to any mandatory rights or dispute-resolution procedures under applicable law, disputes shall be subject to the jurisdiction of the courts of Malaysia.

11. Changes to Terms

We may update these Terms and publish the revised version with its update date. Where notification or fresh consent is required, it will be obtained through the relevant service or payment journey. Updating this page does not create a new payment mandate or expand an existing one.